How to Return an Item
If you would like to return an item, you must first request a Return Merchandise Authorization number (RMA) within 60 days of the date your order was shipped.
Returned items must be sent back to us in new and unused condition in the original packaging along with all accessories, warranty cards, manuals, software, cables, etc.
Beyond 60 days, you must contact the manufacturer directly for warranty service. For more information on product warranties, please click here.
Getting a RMA number is easy. We can handle it for you if you contact us.
Returns received without an RMA number will be refused and sent back.
We are unable to accept returns of Digital Aquatics, Neptune Systems, Vertex Aquaristik, Aqua Illumination (AI), EcoTech Marine or Seneye products once the manufacturer’s packaging seals have been broken.